Help & Support
How Can We Help You?
Everything you need to know about ordering, delivery, payments and rewards. Can’t find an answer? Reach our local support team any day of the week.
Browse help topics
Quick answers to the most common questions.
Ordering
How to browse, add to cart and check out.
Delivery
Delivery times, areas and same-day service.
Payments
Accepted payment methods and checkout.
Rewards
How Tasty Points work and how to redeem.
How to order weed online with TastyPot
Three simple steps from browse to your door.
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Got questions?
Frequently asked questions
Quick answers about ordering, delivery, payments and rewards. Still stuck? Our local team is happy to help.
How do I place an order?
Browse the shop, add items to your cart and check out. Your order is delivered same-day, with most orders arriving within 90 minutes during business hours.
What areas do you deliver to?
We deliver across Kitchener, Waterloo, Cambridge and Guelph.
How fast is delivery?
Most orders arrive within 90 minutes during business hours. Free delivery on orders of $50 or more. Orders under $50 are welcome and include a $15 delivery fee. Order by 9 PM for same-day delivery.
What are your hours?
We’re open Monday-Saturday from 10:00am to 9:00pm and Sunday from 10:00am to 8:00pm.
What payment methods do you accept?
We offer convenient, secure payment options at checkout. See checkout or contact support for current methods.
How do Tasty Points work?
Earn points on every order. 100 points = $5 off future orders, the more you shop, the more you save.
Can I track my order?
Our local support team can update you on your delivery, just give us a call.
What if something's wrong with my order?
Contact us right away and we’ll make it right. See our contact page for the quickest ways to reach us.
Still need help?
Our local team is here every day, 9am to 5pm.
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